OU MBS Pilates – Terms & Conditions

Updated: 6 September 2025

Welcome to YOU MBS Pilates. These Terms & Conditions apply to all services provided by YOU MBS Pilates across all studio locations, including Whitefield and Prestwich, as well as our website and booking platforms.

By booking or attending a class, purchasing a membership, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions and Liability Waiver.

If you have any questions, please contact us at info@youmbspilates.co.uk.

We may update these Terms from time to time. Please check them regularly.

LIABILITY WAIVER

By registering with YOU MBS Pilates and participating in any class, session, or programme (in person, online, or via digital content), you acknowledge and agree to the following:

You understand that Pilates and physical exercise involve physical exertion and carry a risk of injury. You voluntarily choose to participate and accept full responsibility for any risks, injuries, or damages that may occur.

You confirm that:

• You are in good physical condition and able to participate in exercise

• You have no medical condition, injury, or limitation that may be worsened by exercise

• You will inform your instructor of any injuries or health concerns prior to class

YOU MBS Pilates sessions are not a substitute for medical advice, diagnosis, or treatment. If you have any concerns regarding your health, you should consult your GP or medical professional before participating.

To the fullest extent permitted by law, YOU MBS Pilates is not liable for any injury, loss, or damage arising from participation in classes, programmes, or use of our content, except where caused by negligence.

Studio Locations

YOU MBS Pilates operates across multiple locations, currently including Whitefield and Prestwich.

All memberships, class packs, bookings, and policies apply across all YOU MBS Pilates locations unless otherwise stated.

1. BOOKINGS

• All classes must be booked in advance via our website or booking app (Momence)

• Payment is required before booking (membership, class pack, or single class)

• You must check in upon arrival

• A minimum of 3 participants is required for a class to run

• If we cancel a class, you will be notified and your credit will be returned

• Grip socks are required for all reformer classes

• Classes and instructors are subject to change

2. CANCELLATIONS & NO-SHOWS

• Cancellations must be made at least 24 hours before the class start time

• Late cancellations (within 24 hours) result in loss of class credit

• Memberships include 3 late cancellations per month

• Additional late cancellations incur a £15 fee per class

• No-shows result in loss of class credit plus a £15 fee

3. INTRODUCTORY OFFERS

• Introductory offers are for new clients only

• They are non-refundable and non-transferable

• They activate from the date of your first class

4. CLASS PACKS & SINGLE CLASSES

• Credits must be used before their expiry date

• Expired credits cannot be extended unless a valid medical certificate is provided

• All purchases are non-refundable and non-transferable

• Baby & YOU term packs apply to Whitefield only

5. MEMBERSHIPS

Before You Join

Please ensure you select a membership suitable for your lifestyle and financial circumstances. Memberships are binding for their full commitment period.

Commitment Periods

• 3-month memberships: fixed for 3 months

• 12-month memberships: fixed for 12 months

Memberships cannot be cancelled early due to relocation, financial reasons, or change of circumstances. Early termination is only permitted for medical reasons with supporting documentation.

Cancellation

After your initial term, memberships may be cancelled with 14 days’ written notice to info@youmbspilates.co.uk.

Payments due within the notice period will still be collected.

Cooling-Off Period

You may cancel within 14 days of purchase for a full refund, provided the membership has not been used.

Freezing & Medical Suspension

• Memberships may be suspended for injury or illness with a medical certificate and 7 days’ notice

• Long-term illness/injury may result in immediate termination with medical confirmation

• 12-month memberships may be frozen once for up to 1 month (non-medical)

Additional Rules

• Memberships are personal and cannot be shared or transferred

• Only one person may use a membership at a time

• Fees are collected monthly in advance

• We reserve the right to adjust pricing with notice

6. MISSED PAYMENTS

Payments are processed via Stripe.

If a payment fails:

• It will be retried automatically

• Your account may be suspended until payment is received

• Outstanding balances may be referred to a debt collection agency

• You may be liable for any reasonable recovery costs

7. STUDIO RULES

• Inform your instructor of any injuries or conditions before class

• Instructors may refuse participation if deemed unsafe

• Minimum age is 16 (parental consent required under 18)

• Children are not permitted in the studio (except Baby & YOU classes)

• Respectful behaviour is expected at all times

8. REFUNDS & PAYMENTS

• All purchases are final

• Refunds are not provided for change of mind

• Refunds are only issued where required by law or within the cooling-off period

• Payments are securely processed via Stripe

9. OFFERS & PROMOTIONS

From time to time, YOU MBS Pilates may run promotions, discounts, or special offers.

These may be subject to additional terms and conditions specific to the promotion. In the event of any promotion, both the promotional terms and these general Terms & Conditions will apply.

Where there is any conflict, the promotional terms will apply only to that specific offer, and all other standard Terms & Conditions will remain in effect.

10. PHOTOGRAPHY & MEDIA

We may occasionally capture photo or video content for marketing purposes.

If you do not wish to be included, please inform your instructor before class.

11. LIABILITY

Clients participate at their own risk and are responsible for ensuring they are fit to exercise.

YOU MBS Pilates accepts no liability for injury unless caused by negligence.

12. WEBSITE USE

• You must keep your login details secure

• You must not share your account with others

• We may suspend access if terms are breached

• Website content is for general information only and should not be relied upon as professional advice

13. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

14. AGREEMENT

By booking a class, purchasing a membership, or using our services, you confirm that you have read and agreed to these Terms & Conditions and Liability Waiver.